App terms

01Who we are

Solace Engine is provided by Soltech Health & Wellness Ltd (“Soltech Health & Wellness”, “we”, “us” or “our”), a company registered in England and Wales under company number 16235584, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us at hello@soltech.systems.

02How Solace works: you, your coach and us

Solace Engine is software that coaches and fitness businesses use to coach their athletes. We also sell our own house programmes directly to athletes. In these terms, “your coach” means whoever provides your coaching:

• A coach or gym. They write your programme, set your membership price and are responsible for the coaching they give you. We provide the apps they use to deliver it.
• Us, for a house programme. We write your programme, sell you the membership and are responsible for the coaching, as well as the apps.

Your coach can see the data you log in the Subscriber App. Our privacy policy explains what is collected, who can see it and your rights.

03Who can use the Subscriber App

• You must be 13 or older. If you are under 18, you should have permission from a parent or guardian, and your coach may ask for it.
• You join through a coach or gym, by invitation or through their signup page, or by signing up to one of our house programmes.
• You must give accurate details and keep them up to date, especially anything about injuries or health that affects your training.

04Your account

You sign in with one-time codes sent to your email. Keep access to your email account secure, because anyone who can read it can sign in as you. Tell us straight away at hello@soltech.systems if you think someone else has used your account.

05Training safely

Solace Engine is not medical advice and is not a medical device. It does not diagnose, treat or prevent any condition.

• The app adjusts each day's session using your check-in and any injury concerns, following rules set up by people. These adjustments are suggestions to help your coach's programme fit how you feel; they are not a guarantee that a session is safe for you.
• Train within your limits. Stop if you feel pain, dizziness or anything unusual, and get advice from a doctor or other qualified professional before starting or continuing training if you have any health concerns.
• Check-ins and test results are only as accurate as what you enter and the conditions you test in. Camera-test measurements are estimates.
• You can skip, move or ease off any session. You are responsible for deciding whether to do it.

06Membership and payments

Who your membership is with depends on who coaches you. Payments are handled by Stripe, and the iOS and Android apps do not take payments.

• Coach or gym memberships are with your coach or gym, not with us. They set the price and terms, and Stripe takes payment on their behalf, with them as the merchant. Questions about prices, cancellation or refunds should go to them.
• House programme memberships are with us. The price, billing period and what is included are shown before you subscribe. Your membership renews automatically until you cancel, and you can cancel at any time by contacting us at hello@soltech.systems; it then ends at the close of the current billing period.
• Your right to cancel a house programme. As a consumer, you can cancel within 14 days of subscribing and get a refund. If you ask for your programme to start during those 14 days, we may deduct an amount for the service you used before you cancelled.

If you delete your account, your membership is cancelled and billing stops.

07Using the apps properly

You agree not to:

• use the apps in any unlawful, fraudulent or harmful way;
• send messages or content that are abusive, harassing, discriminatory or that infringe anyone else's rights;
• access another person's account or data without permission, or invite people who have not agreed to hear from you;
• copy, reverse engineer, scrape or interfere with the apps or the systems behind them, except as the law allows; or
• introduce viruses or other harmful code.

We may suspend or close an account that breaks these terms, and your coach can remove you from their roster.

08Your content and our software

You keep ownership of what you write and log in the apps. You allow us to store and process it to run the service for you and your coach, as described in our privacy policy.

The apps, their software and the Solace Engine name and brand belong to us or our licensors. We give you a personal, non-transferable licence to use the apps for as long as you have an account, subject to these terms.

09Changes, availability and ending your account

• We keep improving Solace Engine, so features may change. We aim to keep the apps available but cannot promise they will always be uninterrupted or error-free.
• You can delete your account at any time in the Subscriber App, under Profile → Delete account. What happens to your data is explained in our privacy policy.
• We may update these terms. If a change is material, we will tell you in the app or by email before it takes effect.

10Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales.

If you use the apps as a consumer, you have legal rights that these terms do not affect. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, including in the coaching we provide through a house programme. We are not responsible for the coaching a coach or gym provides, or for loss that was not foreseeable.

11Coaches and fitness businesses

If you use the Coach App for a business, your use is also governed by your agreement with us, including how we process your athletes' data on your behalf as your processor. If that agreement conflicts with these terms, the agreement wins. As the controller of your athletes' data, you are responsible for having a lawful basis to use it, for telling your athletes how you use it, and for any parental involvement needed for athletes under 18. If you connect your own AI assistant to your account, you are responsible for what you share with it and for your agreement with its provider.

12Governing law and contact

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your home courts, and you keep the protection of your local consumer law.

Questions about these terms can be sent to hello@soltech.systems, or by post to Soltech Health & Wellness Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.